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UPS

Parcel carrier and customs broker

Small importers and e-commerceIEEPA refunds

UPS files US customs entries for the shipments it moves and sells a flat-fee CAPE filing service for IEEPA refunds on entries it brokered. Shipments where UPS itself was importer of record are refunded without the customer doing anything. Customers who were importer of record can request filing through a UPS form.

Best for: Importers whose entries UPS filed and who want a flat refund fee rather than a percentage

Refund filing from $300

  • ✓ Publishes prices
  • ✓ Files CAPE refunds
  • – Duty drawback
  • ✓ Takes small importers
Visit UPS

Facts checked November 8, 2026 against the sources listed below. UPS does not pay to appear here.

1 Legal nameUPS Supply Chain Solutions
2 HeadquartersNot disclosed
3 FoundedNot disclosed
4 SizeReported 4M+ US customs entries a year (undated figure)
5 CBP licenseNot disclosed
6 TechnologyNot disclosed
7 Published pricesCAPE filing $300 per declaration (up to 5,000 entries) or $500 per declaration (5,001–9,900 entries); $500 minimum engagement covering the first two hours, then $250 an hour.
8 IEEPA refundsPrepares and submits CAPE declarations for a flat fee on eligible entries UPS brokered. Shipments where UPS was the importer of record are refunded without customer action.

Services confirmed by a source

  • ✓ Customs entries
  • ✓ CAPE refund filing

Where we recommend them

Worth knowing before you sign

  • The refund service covers UPS-brokered entries; UPS materials are inconsistent about entries filed by other brokers.
  • Brokerage and disbursement fees already paid are non-refundable.
  • Named in a proposed consumer class action (Anastopoulo v. United Parcel Service, N.D. Ga., filed Feb 20, 2026) over IEEPA duties and fees charged to consumers. These are allegations, not findings.
  • Fee details come from a UPS refund-options document; confirm current terms with UPS.

Go to UPS's site

Sources

  1. UPS: US customs tariff refunds
  2. UPS: IEEPA refund process options (PDF)
  3. UPS: IEEPA refund FAQ
  4. SDCExec: UPS updates customs clearance offering
  5. FreightWaves: FedEx and UPS face tariff refund lawsuits
  6. Open Class Actions: UPS tariff refund lawsuit

Work at UPS? Send corrections with a source to editors@bestcustomsbrokers.com. We fix verified errors within five business days.

Compare with

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  • Kuehne+Nagel Global logistics provider; owns US–Canada broker Farrow
  • DSV Global logistics provider with US customs brokerage